Frequently Asked Questions.
1. What is special about Ivory Nepal bracelets?
Our bracelets are handcrafted using genuine crystals and Rudraksha beads, secured with a unique MagLock clasp, and backed by a 6-month warranty for quality assurance.
2. Do you make custom bracelets?
We currently offer fixed collections, but you can reach out to us for size adjustments or special requests. We’ll try our best to help.
3. How do I know which size fits me?
Check our Bracelet Size Guide to measure your wrist in 3 simple steps. Choose from S, M, L, or XL as per your fit.
4. What if the bracelet doesn’t fit?
We can help you with a size exchange—just make sure to keep the unboxing video as proof and contact us within 48 hours.
5. What is your return/exchange policy?
Returns/exchanges are only accepted if there’s a defect or wrong product, and an unboxing video is provided. Read our full Returns & Exchanges policy for details.
6. Do you offer COD (Cash on Delivery)?
Yes, we do offer COD on select orders. Availability depends on your location and order type.
7. How long does shipping take?
Most orders are shipped within 2–4 working days. Delivery times may vary based on location.
8. Do you ship internationally?
Currently, we ship only within India. International shipping is in the works—stay tuned.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also check your order status in the My Orders section.
10. Do your bracelets have healing properties?
Our collections are based on age-old traditions, research, and experiences. While many people feel shifts in energy, our products are not meant to replace medical advice.
11. Do you offer gift packaging?
Yes! Our packaging is minimal, thoughtful, and ready to be gifted. You can also add a personal note at checkout.
12. How can I contact Ivory Nepal?
You can reach us via WhatsApp, email, or the contact form on our website. Our support team is available Monday to Saturday.
13. Can I wear the bracelet while sleeping or bathing?
We recommend removing the jewelry while bathing or sleeping to maintain its condition and energy.
14. How do I care for my jewelry?
Avoid contact with water, perfumes, and harsh chemicals. Store in a dry place. Clean gently with a soft cloth.
15. How do I choose the right bracelet or mala for me?
You can choose based on your personal intention (e.g., clarity, protection, strength), the properties of the stone, your zodiac sign or your birth month. Our product descriptions guide you with each stone’s meaning.
